To ensure that we are addressing the critical issues, we start by conducting an assessment of your organization’s culture. We recommend the method of assessment best suited for your situation. Then we conduct the diagnostics and provide an analysis, identifying issues and recommending solutions and measures for success.

1. Customer Opinion Surveys
   Customer perceptions are a key factor in increasing customer loyalty. We utilize a variety of techniques (interviews, focus groups, story telling, written questionnaires) to solicit feedback from your customers on your organization. The goal is to uncover "needs" that can be turned into action plans that directly affect the bottom line in a positive manner.

2. Best Practices Studies
   We contact the leading-edge organizations and provide you with a synopsis of their ‘best practices’ on any current organizational issue or opportunity. Most recently completed study: Best Practices Study on Compensating Hot Skills.

3. Employee Attitude and Climate Surveys
   Every day, all day long, not only are your employees working, they are thinking and feeling. A carefully designed employee attitude survey (climate survey) can give you the invaluable information you need to take your business to the next level. Typical surveys contain both objective and subjective questions designed to bring out the employee's true feeling concerning a particular issue. Categories of concern are determined by consulting with you and your management team.

4. Communication "Transmission" Checks
   Internal communications are a critical component that ensures your employees know the parameters. But, our experience has revealed that internal communications of key messages are often not very effective. We will conduct "transmission" checks with the target audience to ensure the "right" message is being received.